Refund & Cancellation Policy

We want you to feel confident buying Credits. If something isn't right, tell us — we review every request personally.

Last updated: April 2026

Our approach

UniScout operates on a case-by-case refund policy. We do not publish a blanket "no refunds" rule, nor a rigid window. Instead, each request is reviewed on its merits by a human on our support team. Our goal is a fair outcome for both you and us.

When a refund is typically approved

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Duplicate / accidental charge for the same package within 24 hours.

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Payment succeeded but the Credits never reached your account and our logs confirm the failure.

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A feature the Credits were spent on failed due to a verified bug on our side — we will refund or re-credit the exact number of Credits consumed.

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You are unable to use the Service because of a prolonged outage we are responsible for.

When a refund is typically declined

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Credits have already been substantially used and the feature worked as described.

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You disagree with an AI-generated recommendation or essay review. AI features are decision-support tools and the output can be subjective.

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An admission decision by a university did not go your way — UniScout is not an admissions guarantor.

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The request is made more than 60 days after the purchase date.

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The account was suspended for breach of our Terms.

How to request a refund

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Email support@uniscout.com from the email address on your account.

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Include: your registered email, the Razorpay payment ID (visible in the Credits → Recent activity screen), the package, and a brief explanation.

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If the issue concerns a specific feature, please attach a screenshot or describe the steps to reproduce.

Timelines

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Initial acknowledgement: within 2 business days.

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Decision: within 7 business days of receiving the information we need.

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If approved: refund is initiated to the original payment method within 3 business days. Depending on your bank / card network, it usually lands within 5–10 business days.

Partial refunds

Where only part of a package is affected (for example, one faulty feature out of several used successfully), we may offer a pro-rated refund or an equivalent Credit top-up — whichever you prefer.

Cancellation

UniScout Credits are a one-time purchase — there is no auto-renewing subscription to cancel. You can close your account at any time from Profile → Account settings or by emailing support@uniscout.com. Closing the account does not automatically refund unused Credits; if you'd like us to consider a refund of the unused balance, request it in the same email and we will review it case-by-case.

Chargebacks

If you believe a charge is unauthorised, please email us before filing a chargeback — we can usually resolve the issue much faster. Chargebacks filed without contacting us may result in temporary account suspension while we investigate.

Questions

Anything unclear? Email support@uniscout.com and we'll walk you through it.